About geting medication for a veteran by mail. It doesn't always go smoothly! I'm responsible for DH's medication and he gets a lot of them, having a lot of problems. Things can go wrong, but this time, it was a biggie! One refill was ordered and somehow we didn't realize it hadn't come in until we were out already. I called to speak to a VA pharmacist...of course, it's not the nearest VA pharmacy anymore...you can't call them anymore. Don't even know where they put you through to, but they always ask what area VA the veteran goes to. And then it started. They looked up that med up and said it was confirmed delivered. Said call your area post office. I called and gave the local USPS the tracking #. They also said it had been confirmed delivered, but noticed the zip code it was delivered to was not ours. I called the VA # back. Then they told me it was a controlled medication and we'd have to get a new order, since it was showing it was delivered. DH called the local IMC pharmacy guy. After he finally called back, he said he'd check. Later he said the medication was at the other clinic nearby, could be picked up in the morning. And no new order because the medication had been returned to that clinic (where it was first sent out, apparently). So next morning I had to make the trip into the city (we live out in the country) to pick it up. The pharmacy guy there said no, that medication was delivered. At this point, I was close to losing it. I explained what we were told and that we were out of the seizure medication. He wouldn't listen. Just printed out a paper from the computer to "prove" what was shown about the tracking route given on that med. I finally gave up and called DH at home and told him. I then went to the main VA hospital to find a doctor to order the med...none available at that time. Meanwhile, DH finally got hold of the pharmacist he'd talked to before. And that pharmacist called the clinic I'd already left and got everything straightened out. Finally went back and picked the med up...in the original package it had been mailed in. The pharmacy guy there was really apologetic...said the whole thing was a "mess". They had received the package back and nobody had done anything about it for days. It was clearly addressed to our correct address. Yet, it was sent by USPS somewhere in that same city, then later returned to the clinic pharmacy. Why? Nobody knows. And my stress levels were sky high! With all I have to deal with, I can't take much more!