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ebennies is a portal and portals are not generally updated directly(manually) in most cases. They are generally updated via data feeds from source systems which, presumably, are kept current and up to date, they aggregate data, and present it for end users to view. So. If LARO has made changes to your file and their business process requires that the RO personnel update the status in one of their case management systems, AND the portal interface to the source is mapped correctly to pull those data points, then presumably the ebenefits portal accurately represents the status of your case (unless for some reason the data feed errored out). I reckon that the RO's COULD enter directly into ebennies but I would be surprised. They already have multitudes of data management and entry to do. One more would be onerous and I don't see IT instituting one more that would require manual data entry. IT has no doubt been seeking ways to reduce the amount of communication RO's need to do directly relative to status of claimant's cases and a portal, well mapped and well planned, would go a long way to doing the trick.