The purpose of this post is to help veterans with EBENEFITS. IF SOMEONE COULD ADD TO IMPROVE THIS POST PLEASE DO.
1. What is eBenefits?The eBenefits web portal is an online resource for tools and benefits-related information for Wounded Warriors, Veterans, Active Duty Servicemembers, their families, and those who care for them.
The President’s Commission on Care for America’s Returning Wounded Warriors (Dole/Shalala) established by Executive Order 13426 in March 2007 recommended the creation of a web portal to provide wounded ill and injured servicemembers, Veterans, their family members, and care providers a single and transparent access point to online benefits as well as related content and services. In response, VA and DoD collaborated on developing the eBenefits Portal where VA has primary responsibility for the project and is designated as the lead agent.
EBenefits allows servicemembers and Veterans to:
· check the status of compensation and pension claims
· view payment history of received VA benefits
· obtain or submit an application for the home loan certificate of eligibility
· access MyHealtheVet directly from eBenefits
· access and retrieve copies of official military personnel records to include DD-214s active/reserve orders
Future releases to eBenefits will include the capability to:
- view status of your current benefits
- change your address
- change your direct deposit account
2. How do I apply for an eBenefits account?
eBenefits gives you access to your own personal information in VA, DoD, and eBenefits systems. To protect your privacy and your confidential information, we must confirm your identity before creating your account. We do this by offering two levels of access: Level 1 and Level 2.
3. What is a Level 1 account?
A Level 1 account will let you access information you enter into eBenefits yourself (such as Favorite Links, or categories of benefits you're interested in). You can also obtain a home loan certificate of eligibility. It's a lower form of access than Level 2, but can require less work on your part to obtain.
4. How do I apply for a Level 1 account?
Go directly to the eBenefits web site at www.ebenefits.va.gov. A one-time activation code will be displayed and you'll be directed to the DEERS DoD Self-Service Access Center to activate your DoD Self-Service Logon and get a username and password.
Return to eBenefits. Click the Login button and use your username and password to log in.
5. What is a Level 2 account?
A Level 2 account gives you access to your personal information (pending claim information, your VA payment history, etc.) contained in VA’s and DoD’s computer systems.
6. How do I apply for a Level 2 account?
In order to access your personal information in eBenefits, all users must have a DoD Self-Service Logon (DS Logon) Level 2 access. This Level 2 access is required as a security measure to protect sensitive personal information accessible within the system.
In order to obtain Level 2 access and receive a DS Logon you must undergo an In-Person-Proofing (IPP) process. Proofing is the act of verifying a Veteran’s or beneficiary’s identity.
To complete the proofing process, you must apply in person to any of the following VA facilities:
- VA Regional Office
- VA Benefits Office
- VA Medical Center*
- VA Medical Clinic*
Note: *You must be a patient to apply at a VA medical facility. A patient is defined as someone with an inpatient or outpatient status, or someone enrolled with a Master Patient Index established. The proofing process will be completed for access to MyHealtheVet which will allow access to eBenefits from the MyHealtheVet portal. For more information on this process, go to: http://www.myhealth.va.gov/.
You will need the following documentation:
Social Security Number
Identification card with photograph
Document with current mailing address (if your address is not currently in the VA data system)
Once you have completed the in-person-authentication process, you will receive an informational letter in the mail from the DoD Defense Manpower Data Center (DMDC). You should receive this letter approximately 5 to 12 days after your visit to the VA facility. This information letter will contain a web site address (URL) to the eBenefits web portal and a onetime use activation code (PIN) to activate your DS Logon account. Simply go to the eBenefits website, enter your user name and PIN number, and navigate to your particular area of interest or need.
7. Is my personal information secure on eBenefits?
Yes. All sensitive personal information accessible within the system is protected and safeguarded through Level 2 credentialing. A Level 2 access is required as a security measure to protect your personal information.
8. Do I have to have a Level 2 credential to access eBenefits?
No. You may directly access the eBenefits web portal without undergoing the Level 2 credentialing process (considered a Level 1 access). Level 1 access will only allow you to explore the general information areas of the web portal (e.g., Favorite Links, Home Loan Guaranty information). It is important to understand that in order to gain access to your personal information you must posses a Level 2 credential. This requirement is for your protection to ensure the security of your personally sensitive information.
9. Why can’t I do the credentialing process by telephone?
In order to ensure the maximum protection and security of your personally sensitive information, a strict security protocol must be in place and maintained. Current security protocol requires an in-person proofing process to ensure the safeguarding of your personal information.
10. I am currently on active duty. Do I have to apply in person for Level 2 Access?
No. Active duty servicemembers may obtain Level 2 access if they register using their Common Access Card (CAC). Servicemembers holding a CAC card may apply for access directly and do not have to proof in person.
11. I am a military retiree. Do I have to apply in person for Level 2 Access?
No. Retired military personnel may obtain Level 2 access if they register using their Defense Finance and Accounting Service (DFAS) PIN. Retired personnel who have been issued a DFAS PIN may apply for access directly and do not have to proof in person.
12. I received my PIN and attempted to access eBenefits, but was unsuccessful. What do I do?
if you require any assistance activating your account or you have questions regarding the activation instructions, you may contact the Defense Manpower Data Center Support Center (DSC), toll-free at 1-800-477-8227. The DSC is open 24 hours a day, seven days a week, including Federal holidays.
13. I can access my eBenefits account, but am having trouble navigating on the site. Can anyone help me?
If you require any assistance within the eBenefits web portal, you may contact the eBenefits Customer Support group, toll-free at 1-800-983-0937. A customer support representative will assist you Monday-Friday, 7am to 7pm CST.
1. What type of claim status information will be available?
You will be able to view the following information online through eBenefits:
Date of Claim, Claim Type
- Claim Status
- Power of Attorney
- Regional Office of Jurisdiction
- Current Processing Location (if there is a temporary Station of Jurisdiction)
- Claimed Conditions
- Date Closed
2. What type of payment history information will be available?
I hope this helps.