How Long Does VA Take?
December 1, 2008
AVERAGE TIME TO PROCESS DISABILITY CLAIMS
Original Claims (7 issues or less): 142 days 192 days
Original Claims (8 issues or more): 164 days 171 days
Reopened and Claims for Increase: 108 days 163 days
Service Connected Death Claims: 80days 106 days
GWOT (Global War On Terror) SERVICE
As of December 2008, the Boise VARO has 235 GWOT claims pending. On average, these claims had been pending 88 days, compared to a national average of 99 days.
We have identified 24 severely injured GWOT veterans in Idaho. In November, there were 3 active claims pending an average of 118 days.
PENDING DISABILITY CLAIMS
Boise has 1,342 disability claims pending. Of those, 109 (8.1%) have been pending more than six months, and 4 (0.3%) are pending more than one year.
HOME LOAN GUARANTY
The VA Regional Office in Winston-Salem, NC, manually prepares and issues Certificates of Eligibility (COE). Veterans receive their certificate 3 to 4 weeks after mailing an application.
Most veterans, however, receive their COEs from a VA approved lender, and most lenders can generate the COE in a matter of seconds over the Internet.
SERVICES TO THE PUBLIC
The average time on hold for calls coming to the Boise Regional Office in March was less than 3 minutes, with 1,809 calls taken. The worst time to call? The 1st three days of the month and any Monday.
We also conducted 367 personal interviews with an average wait time of less than 4 minutes. The worst time to visit? The 1st three days of the month and any Monday.
In November 2008, it took 14 days from receipt of an application for rehabilitation (VAF 28-1900), to the date we notified the veteran of our decision on eligibility.
ABOUT IDAHO VETERANS
There are approximately 136,600 veterans currently residing in Idaho, and 18,579 of them are in receipt of disability benefits.
In September 2008, VA issued benefits amounting to $15,239,259 to Idaho's veterans.
In in September 2008, VA issued $1,803,362 to 1,791 to widows, orphans, and dependent parents of Idaho's veterans.
That totals over $17 million in September and equals over $200 million per year to support Idaho's disabled veterans, their dependents, and survivors.